Requirements • Computer studies • Willingness/ability to learn some programming languages (HTML, JAVA), best if experienced. • Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation • A history of working independently without close supervision and demonstrated time management skills • Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving

Responsibilities • Running on 24/7 shift level 1 application support. • Assist in the maintenance of 24/7 applications, high-availability systems • Identify and document user and system issues • Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue • Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately • Manage stakeholder relationships with management, other technology teams or end-user clients on a day-to-day basis • Conduct application testing, support client application testing, and collect and summarize test result • Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required • Train users on applications and help them resolve application issues • Handle escalations and manage client expectations on an ongoing basis

- Medical card - Dental subsidy - Permanent role - Weekly Sport & Recreation - EPF, SOCSO, EIS, HRDF - ON JOB TRAINING - 5 WORKING DAYS